FAQs

  • Accredited Exercise Physiologists (AEP) are university-qualified allied health professionals.

    AEPs are accredited with Exercise & Sports Science Australia (ESSA), the peak professional body and sole accrediting authority. ESSA is also the accrediting body for Accredited Exercise Scientists, Accredited Sports Scientists and Accredited High Performance Managers.

    AEP’s are dual accredited, holding the foundational accreditation of Accredited Exercise Scientist (AES) in addition to their AEP status.

    To gain and maintain accreditation with ESSA, an AEP must:

    • Graduate from a minimum 4 years of study in an ESSA accredited university course meeting the AQF requirements for Level 7 that leads to bachelor degree qualifications

    • Hold and maintain a valid first aid and CPR certificate

    • Hold and maintain appropriate professional indemnity insurance

    • Complete an annual continuing professional program comprising 20 points per annum

    • Uphold the ESSA Code of Professional Conduct and Ethical Practice

    An AEP prescribes, delivers, and adapts movement, physical activity, and exercise-based interventions to facilitate and optimise health status, function, recovery, and independence. They provide person-centred care with evidence-based judgment and clinical reasoning to individuals, groups, and the broader community.

    Exercise Physiology provides services across a broad range of health spectrums, and an AEP has a large scope of practice that is flexible, adaptable, and embraces evidence-based innovative practices and practice environments.

    AEP’s specialise in clinical exercise delivery, education, rehabilitation, and healthy behaviour change. An AEP does not diagnose, provide hands-on treatment, or joint manipulation.

  • We offer a highly skilled and professional Exercise Physiology service that comes to you.

    Our programs are always individualised - We take them time to get to know you, listen to your story, and understand your health journey so far so we can tailor your rehabilitation needs to reflect your lifestyle and expectations.

    Depending on your condition, location, and the support you require, Health Loop will determine which pathway is best suited to your needs. This includes:

    • Ongoing 1:1 exercise medicine programs

    • 6, 8 & 12 week rehabilitation plans

    • health education & wellbeing programs

    • Early intervention, and lifestyle modification plans

    To work with us please email hello@healthloop.com.au, or complete our online E-Referral Form

  • We welcome all individuals to Health Loop - We can work with you to determine which referral pathway is most appropriate for your health needs.

    Referral types include:

    • Private Referrals - You can book in with us without a referral. However, we will always keep your primary GP, and health care team in the loop to ensure continuity of care.

    • Life Insurance, WorkCover WA, and Motor Vehicle Accident Claims - Our services can be referred for evidence-based return to work rehabilitation and work conditioning programs for all compensable injury & illness claims. Referrers for these services can include:

      • GP

      • Specialists

      • Employers

      • Vocational Rehab Providers

      • Insurers

      • Lawyers

      • Other allied health providers; physiotherapist, OT, Psychologist

      Please contact our team for more information, or complete our E-Referral Form

    • Medicare & DVA Services - We accept GP Chronic Disease Management Plans, and Team Care Arrangement referrals.

      DVA referrals require a D0904 form for Exercise Physiology. Please note services for Gold & White card holders are location dependant - Please contact us prior to making the referral to confirm if we can service your area.

    • NDIS & Aged Care Referrals - We can assist with these services, however please contact us to discuss your needs prior to referring. We can then determine if we are the best option for you or your client. We know some amazing & specialised allied health professionals we work closely with, so if we aren’t the best fit we can direct you towards another friendly provider within our network.

    • Please note we are a non-registered NDIS provider and can only accept plan or self-managed referrals

  • We provide comprehensive initial consultations which vary in length depending on your referral and service requirements.

    You will receive initial phone contact once a referral has been received. During this phone call an appointment location will be agreed upon, such as your:

    • Home

    • Local gym or recreation centre

    • Hydrotherapy pool

    • Outdoor setting

    • Workplace

    • Telehealth virtual platform

    Your Exercise Physiologist will complete a thorough assessment, which can include:

    • Discussing your health and relevant medical history

    • Discussing your health goals, expectations, and what you hope to achieve with our clinical guidance

    • Providing education on your presenting injury, illness, or condition

    • You may be required to complete a series of relevant questionnaires prior to or during your consultation

    • We can determine other factors which may be influencing your recovery, and will also assist in developing appropriate tools for you to track your progress throughout your exercise and rehabilitation programming.

    Please wear comfortable clothing to your appointment, and enclosed shoes are recommended when appointments are completed at a gym or recreation centre.

  • Our team will work with you to determine the most appropriate referral type and funding pathway to engage in our Exercise medicine services.

    Funding pathways include:

    1. WorkCover

    2. Life Insurance

    3. Compulsory Third Party (CTP) & Insurance Commission of WA (ICWA)

    4. Private (+ Private health insurance)

    5. Medicare

    6. DVA

    7. NDIS

    Payment details include the following:

    • Approved Personal Injury claim services will be directly invoiced to the confirmed insurer (WorkCover, Life Insurance, CTP). Clients do not provide payment for these services.

    • Private referrals are required to provide payment at the time of your appointment.

      • HICAPS facilities are available for private health rebates

      • Eftpos, visa, and mastercard payments are accepted in-person or over the phone

    • Chronic Disease Management Plans (CDM) and/or Team Care Care Arrangements (TCA) receive a Medicare rebate at time of consultation

      • Please be mindful that due to our mobile service model, medicare will not cover the full amount of your consult and is dependant on your location.

    • Department of Veterans’ Affairs (DVA) gold and white card holders are not required to provide payment, as all services are covered by DVA.

    • NDIS & My Aged Care services will be invoiced to provide payment within 14 days.

  • As we are based in Como travel fees may apply for your consultation:

    $0 up to 30km

    $20 + GST between 30km- 40km

    $40 + GST between 40km-50km

    $80 + GST between 50-60km

    • You will complete your initial assessment or subsequent consultations via our online platform, or telecommunication service when we can not deliver our services in-person, and you agree to engage in a Virtual Health consult instead.

    • Telehealth is the delivery of technology-based exercise services supporting health management, wellbeing, education, and lifestyle improvement which involve using video, telephone, mobile applications, and other internet-based services. Depending on your situation and what you feel comfortable with, we can decide together what the best option is for you, and your health needs.

  • Cancellation Policy

    • Our business is built around supporting a client-centred approach to health care, and we allow sufficient time and expertise to ensure each and every individual receives the care they need during their allocated appointment time.

    • We reserve the right to charge a non-attendance fee in the occasion of a missed/no-show appointment, or if an appointment has been cancelled without 24hrs notice and with no reasonable explanation.

    COVID-19 Policy

    • Health Loop employee’s are fully vaccinated, and will remain up to date with their vaccination status as guided by ATAGI and the WA government recommendations.

    • We encourage all clients to stay up to date with their vaccination status.

    • Our COVID safe policy is subject to all regulation, standards, and guidelines as directed by the WA government and Public Health authorities. Click here for more information

    • If you have cold or flu-like symptoms, or have identified as a close contact please contact us prior to attending your in-person appointment. In some instances we may need to proceed with a telehealth consult.

    Privacy Policy

    • Please find our Privacy policy here, or contact our team if you would like any further information on how we keep your personal and confidential data safe.

  • We strive to provide the best possible service we can, and always welcome feedback to continue to make positive change whilst standing by our values to ensure evidence-based and person-centred care is delivered to all individuals.

    If you would like to provide us feedback in any form please email hello@healthloop.com.au, and it will be actioned appropriately.

    We value your privacy.

  • Please phone emergency services immediately on 000 if you or someone you know is in immediate danger to themselves or someone else.

    For local police assistance call 131 444.

    If you need urgent care and support, or you believe a close friend or family member needs support, here are some available options:

    • Attend your nearest hospital emergency centre

    • Contact the 24-hour Mental Health Emergency Response Line (MHERL) to speak to a trained mental health clinician

      • Perth Metro 1300 555 788

      • Peel 1800 676 822

      • Rural 1800 552 002 (4:30PM - 8:30AM weekdays, 24-hours on weekends & holidays)

    • Contact Suicide Call Back Service on 1300 659 467

    • Contact LifeLine on 13 11 14 which offers a 24-hour crisis support service

    • Contact Crisis Care on 9223 1111 (Counselling, accomodation, and food)

    • Contact your GP if within business hours